So why do some business’s email newsletters get opened at astronomically higher rates than those of other businesses?
It often has to do with the email newsletters’ subject lines.
The Nielsen Norman Group has conducted research on this subject and offers simple tips about email subject lines you can implement immediately to begin improving the open rates of your email newsletters.
Micro-Tip #1: Be crystal clear + simple
Many marketing professionals think that making their subject lines somewhat vague or generic will entice recipients to open their emails.
In fact, research shows that the exact opposite is true.
So, quite simply: be clear, straightforward and specific.
For example, the Word of the Day emails from WhatIS.com—which have exceptionally high open rates—provide the word of the day right in the subject line, like this:
Word of the Day: COPE
Recipients know what they’re getting. Straightforward, obvious, crystal clear.
Micro-Tip #2: Don’t be vain, exclude your name
You have a limited amount of space for your emails’ subject lines—about ~40 characters—that will be displayed in your recipients’ email inbox views.
Because of such incredibly limited real estate, if you already have your company name in the sender information, don’t repeat it in the subject line.
For example, let’s say your business is XYZ Company. If your business’s name is already displayed in the “From” line, don’t have your subject line read:
XYZ Company | Funny Video of Cat
Instead, omit your company name:
Cat Chases Fly Around Room
The second option is more descriptive, interesting, and you’re not wasting valuable real estate with your company name, which is information that’s already displayed in the “From” line.
Micro-Tip #3: Skip the special characters
We’ve seen it.
And it’s usually not pretty.
We’ve seen businesses (and even our own clients) trying to add emphasis or interest to their emails’ subject lines by using special characters. (Think stars or, even worse, hearts.)
The problem here is that many people’s email programs don’t display special characters correctly, if at all.
The example below shows what an email from Carter’s looks like to a standard recipient; note the problem where the hearts were supposed to be displayed:
And that’s it for today, everyone. Three simple tips you can start using immediately to increase the open rates of your emails and email newsletters. Enjoy!